Retail Customers - Fire Terminator - JN 1010 HS

At FIRETERMINATOR®, we're committed to preserving the environment. That's why FT JN1010 Hydrodynamic Spray® is not only PFAS-free, but it also uses innovative Bag-On-Valve (BOV) technology. This means we use compressed air as an eco-friendly propellant, keeping our green solution pure.

The BOV technology also ensures optimal spraying performance—you can use the can in any position (360° actuation)—and guarantees complete emptying of the can, giving you more value and less waste.

Beyond its fire extinguishing capabilities, FT JN1010 Hydrodynamic Spray® offers strong fire retardant and fireproofing functionality. This makes it ideal for applying a protective coating to vehicles, textiles, building materials, and other combustible or flammable items, significantly enhancing their fire resistance.

Key Benefits:

• Eco-Friendly: PFAS-free and uses compressed air propellant.
• Optimal Performance: Sprays effectively in any position (360°).
• Zero Waste: Ensures complete emptying of the can for maximum value.
• Fire Retardant & Fireproofing: Ideal for coating combustible materials.
• Versatile: Suitable for vehicles, textiles, and building materials.

Sizing & Material: FT JN1010 Hydrodynamic Spray® comes in a convenient aerosol can, designed for easy handling and application. The solution itself is a plant-based, non-toxic formula.

Care & Cleaning Instructions: Store in a cool, dry place away from direct sunlight. The product does not require any special cleaning or maintenance. Please refer to the product label for specific shelf-life information.

At [Fire Terminator], we want you to be absolutely thrilled with your purchase. We understand that sometimes things don't quite go to plan, and we're here to help make things right.

Our Commitment to You (and Your Consumer Rights!)

This policy outlines your options for returns and refunds, and it's designed to be fair and transparent. Please note that this policy is in addition to, and does not limit or replace, your rights under the Australian Consumer Law (ACL), which guarantees certain consumer rights regarding faulty goods and services.

1. Change of Mind Returns

We get it – sometimes you change your mind!

Eligibility: We accept change of mind returns for most products within [Number] days from the date of delivery, provided the item is:

• Unused and in its original, unopened packaging.
• In a resaleable condition (e.g., no damage to the packaging, no signs of use).
• Accompanied by proof of purchase (e.g., order confirmation, tax invoice).

Exclusions: Due to the nature of our products for safety and hygiene reasons, we cannot accept returns for change of mind on items that have been opened, used, or where the tamper-evident seal has been broken. This includes [mention specific products if applicable, e.g., opened fire suppression cans].

Process:

• Contact Us: Please email us at [info@fireterminator.com.au] or call us on [1800 840 112] within the eligible timeframe to initiate a return.
• Return Authorisation: We will provide you with a Return Authorisation (RA) number and instructions on how to send your item back. Please do not send items back without an RA number, as they may not be processed.
• Shipping Costs: For change of mind returns, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service.
• Refund: Once we receive and inspect the returned item and confirm it meets the eligibility criteria, we will process a refund to your original payment method, minus any original shipping charges, within [Number] business days.

2. Faulty, Damaged, or Incorrect Items

We pride ourselves on the quality of our products, but occasionally, things can go wrong. If your item is faulty, damaged during transit, or you've received the wrong item, we sincerely apologise and will rectify it promptly at no cost to you.

Your Rights Under ACL: Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Process:

• Contact Us Immediately: Please contact us at [info@fireterminator] or call us on [1800 840 112] as soon as you discover the issue, ideally within [3] days of receiving your order.
• Provide Details: Please provide your order number, a clear description of the issue, and ideally, photographic or video evidence of the fault or damage. This will help us assess the situation quickly.
• Assessment: We may ask you to return the item for inspection. We will provide you with a pre-paid shipping label for faulty or incorrect items.
• Resolution: Once we've assessed the item, we will offer you a:
  • Replacement: If available, we will send you a new, identical item.
  • Refund: If a replacement isn't possible or preferred, we will issue a full refund to your original payment method.
  • Repair: In some cases, we may offer a repair if it's a minor fault.

3. How to Initiate a Return

To initiate any return, please follow these steps:

• Email Us: Send an email to [info@fireterminator] with your order number in the subject line.
• Explain the Issue: Clearly state whether it's a change of mind return or if the item is faulty/damaged/incorrect.
• Attach Evidence (if applicable): For faulty/damaged/incorrect items, please attach clear photos or a video showing the issue.
• Wait for Our Response: Our customer service team will respond within [3] business days with further instructions, including an RA number if applicable.

Important Notes:

• Proof of Purchase: All returns and refunds require valid proof of purchase.
• Packaging: Please ensure items are securely packaged to prevent damage during return transit.
• Refund Processing Time: Once a refund is approved, it may take [Number] business days for the funds to appear back in your account, depending on your bank or payment provider.

Customer Service

Our friendly Australian-based customer service team is here to assist you from [Monday to Friday, 9:00 AM - 5:00 PM AEST]. Don't hesitate to reach out!

Thank you for shopping with Fire Terminator ANZ! We appreciate your business.

At [Fire Terminator ANZ], we're committed to getting your eco-friendly fire solutions to you quickly and efficiently, right across Australia! We aim for transparent and straightforward shipping, so you know exactly what to expect.

1. Processing Your Order

• Order Confirmation: Once your order is placed, you'll receive an immediate order confirmation email.
• Processing Time: We typically process and dispatch orders within 2-5 business days from our Queensland warehouse. Please note that processing times may be slightly longer during peak periods or promotional events.

2. Shipping Methods & Delivery Times

We partner with reliable Australian courier services to ensure your products arrive safely. Our primary shipping partners include [mention specific couriers if you use them, e.g., Australia Post, Sendle, Aramex, etc.].

Estimated Delivery Times (after dispatch):

• Queensland (QLD): 2-4 business days
• New South Wales (NSW) & ACT: 3-6 business days
• Victoria (VIC): 3-7 business days
• South Australia (SA): 4-8 business days
• Tasmania (TAS): 5-9 business days
• Western Australia (WA): 6-12 business days
• Northern Territory (NT): 7-14 business days

Tracking: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your delivery directly on the courier's website.

Please Note: These are estimated delivery times. While we strive to meet them, unforeseen circumstances (such as extreme weather, courier delays, or public holidays) can sometimes cause delays. We appreciate your understanding in such instances.

3. Shipping Costs

Our shipping costs are calculated based on your order quantity to provide you with the best value.

• For each cans: A flat rate shipping fee of AUD$9.00 applies.
• For 2 or more cans: TBA
• Bulk Orders (20 cans / 1 carton and above): For larger quantities, please contact us directly at info@fireterminator.com.au for a personalised shipping quote. We can arrange competitive freight options for commercial or bulk purchases.

4. Packaging

Your safety and the integrity of our products are paramount. All orders are carefully packed in durable, secure packaging to protect them during transit. We aim to use environmentally friendly packaging materials wherever possible.

5. Delivery Information & Restrictions

• Delivery Address: Please ensure your shipping address is complete and accurate, including any unit numbers or specific delivery instructions. We cannot be held responsible for delays or non-delivery due to incorrect address details provided by the customer.
• Authority to Leave: By default, if no one is available to receive the parcel, the courier may leave it in a safe place at your property if they deem it secure. If you do not wish for your parcel to be left unattended, please specify this in the "Order Notes" section during checkout, and we will request a signature on delivery (this may incur an additional charge from the courier).
• Undeliverable Parcels: If a parcel is returned to us as undeliverable (e.g., incorrect address, multiple failed delivery attempts), we will contact you to arrange re-delivery. Please note that re-delivery charges may apply.
• Delivery Restrictions:
  • We are currently unable to deliver to PO boxes. Please provide a physical street address.
  • We do not deliver to army barracks or hotels.
  • While we strive for nationwide coverage, delivery to some remote regional areas or Australian islands may have longer delivery times or additional charges. If this applies to your address, we will contact you before dispatch to discuss options.

6. International Shipping

At this time, we only offer shipping within Australia from our Australian warehouse. For international inquiries, please visit our global website or contact us at info@fireterminator.com.au.

Got a question about shipping? Don't hesitate to reach out to our friendly customer service team at [info@fireterminator.com.au or call us on [1800 840 112] during business hours.

Reusable

No Tag & Test

Anyone can Use

10 Year Shelf Life

Effective on All Fire Classes: Tackles Class A, B, C, D, E, and F fires.

Extinguishes Lithium-Ion Battery Fires: Specifically designed for this modern fire risk.

Rapid Suppression: Puts out fires in seconds.

Plant-Based Biotechnology: Made with an eco-friendly, non-toxic formula.