Privacy Policy

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Privacy Policy for Fire Terminator ANZ Website

Last Updated: June 6, 2025

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At Fire Terminator ANZ, operated by Inside Edge Solutions ABN: 18513289691 ("we", "us", "our"), we are deeply committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and the principles of the New Zealand Privacy Act 2020, to the extent applicable.

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By accessing or using our website www.fireterminator.com.au (the "Website"), you agree to the terms of this Privacy Policy.

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1. What Information Do We Collect?

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We collect personal information that is reasonably necessary for us to provide our products and services, manage our business, and comply with our legal obligations.

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1.1. Personal Information You Provide to Us: This includes information you directly provide when you:

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• Create an account on our Website.

• Place an order for our Products.

• Subscribe to our newsletter or marketing communications.

• Contact us with an inquiry, feedback, or customer service request.

• Participate in surveys, promotions, or competitions.

• Apply for employment with us.

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The types of personal information we may collect include:

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• Identity Data: Name, title, date of birth.

• Contact Data: Billing address, shipping address, email address, phone number.

• Financial Data: Payment card details (processed securely by third-party payment gateways, we do not store full card details), bank account details for refunds.

• Transactional Data: Details about payments to and from you and other details of products you have purchased from us.

• Correspondence Data: Information you provide in communications with us.

• Professional Data: Company name, ABN/NZBN, job title (for business customers).

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1.2. Information We Collect Automatically: When you visit our Website, we may automatically collect certain non-personal information about your device and Browse activity, such as:

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• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Usage Data: Information about how you use our Website, including uniform resource locators (URLs) clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

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2. How We Use Your Information

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We use the personal information we collect for various purposes, including:

• To Process and Fulfill Your Orders: To process your purchases, arrange for shipping, and deliver the Products you have ordered.

• To Manage Your Account: To create and maintain your user account, verify your identity, and provide you with access to your order history.

• To Provide Customer Service: To respond to your inquiries, provide support, and manage any returns, refunds, or complaints.

• To Improve Our Website and Services: To analyse usage patterns, troubleshoot problems, conduct research, and enhance the user experience and functionality of our Website and offerings.

• For Marketing and Communications: To send you newsletters, promotional offers, updates about our Products (including our PFAS-free range), and other marketing communications you have opted in to receive. You can opt-out of marketing communications at any time.

• For Security and Fraud Prevention: To protect our Website, business, and customers from fraudulent activities, security breaches, and other harmful acts.

• To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including tax obligations, record-keeping, and responding to lawful requests from government or law enforcement agencies.

• For Business Operations: For internal administrative purposes, including data analysis, auditing, and improving our business processes.

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3. Disclosure of Your Information

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We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping and logistics, IT and website hosting, marketing, and customer support. These providers are granted access to personal information only as needed to perform their functions and are contractually obligated to protect your information.

• Related Entities: We may share information with our related entities or affiliates for internal business purposes, consistent with this Privacy Policy.

• Legal Requirements: We may disclose your information if required by law or in response to a valid court order, subpoena, government request, or other legal process.

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity.

• Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others, including enforcing our Terms & Conditions.

• With Your Consent: We may disclose your information to other third parties with your express consent.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

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4. Data Security

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We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Implementing physical, electronic, and procedural safeguards.

• Using secure servers and encryption technology for data transmission (e.g., SSL).

• Restricting access to personal information to authorised personnel only.

• Regularly reviewing and updating our security practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

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5. Cookies and Tracking Technologies

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We use "cookies" and similar tracking technologies on our Website to enhance your Browse experience, analyse site traffic, and deliver personalized content and advertisements.

• Cookies: Small data files placed on your device.

• Purpose: To remember your preferences, track your navigation, and collect information about your interactions with the Website.

• You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

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6. Third-Party Links

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Our Website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

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7. Your Rights (Access, Correction, Complaint)

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You have certain rights regarding your personal information:

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7.1. Access to Your Information: You have the right to request access to the personal information we hold about you. To do so, please contact us using the details below. We may require you to verify your identity before providing access. In some cases, we may refuse access if permitted or required by law (e.g., if providing access would have an unreasonable impact on the privacy of others).

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7.2. Correction of Your Information: We aim to ensure that the personal information we hold is accurate, up-to-date, complete, and relevant. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us immediately. We will take reasonable steps to correct it.

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7.3. Making a Complaint: If you have a complaint about how we have handled your personal information or believe we have breached the Australian Privacy Principles or the New Zealand Privacy Act, please contact our Privacy Officer using the details below. We will acknowledge your complaint and respond within a reasonable timeframe (usually within 30 days). We will investigate your complaint and take reasonable steps to resolve it.

If you are not satisfied with our response, you may lodge a complaint with:

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• For Australian Residents: The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

• For New Zealand Residents: The Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.

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8. International Data Transfer

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While our primary operations and data storage are based in Australia, some of our third-party service providers (e.g., cloud hosting, email service providers) may operate or store data outside of Australia and New Zealand. When we transfer personal information outside of Australia or New Zealand, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs or similar privacy principles.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will post the revised policy on our Website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes indicates your acceptance of the updated policy.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

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Privacy Officer Inside Edge Solutions, Email: info@fireterminator.com.au - Phone: +61 1800 572 112